Oct/070
Free is not free
Free is never free of hassles.
Tired of incorrect bills and dealing with the numbskull customer service advisors. I decided enough was enough and if i need to put in so much time to deal with hutch then they need to compensate me effectively… Each time they made a mistake and each time they delayed resolving it.
In this very endeavor when i had an issue with my bill for june, which took most of july to be sorted out.
I asked this guy called clifford d’cruz a senior manager from the company to give me my internet pack free for a month it costs Rs. 499 for 500 meg.
But the bug loaded hutch billing system issued me a bill with incorrect charges to a sum of 2.5k for the extra 500 meg. and getting that sorted took a lot… Finally i emailed the highest authority whom i could find an email for on their website.
Never seen a indian company respond so fast to an email, just 2hrs (godaddy.com replied in 20mins, but 2hrs can pass as an indian record one for the limca book.)
the guy sorted things out right away, but i had some tickle in my behind and i told the guy what about compensation. and he unhesitantly offered the 499 internet pack free for 2 months.
but has i said free is never hassle free.
I’ve recieved a bill which has rental charges for the 199 internet pack which i never had.
i’ve spent over 10hrs of call time, tryin to sort this out, and i’m still awaiting a resolution.
Going with experience the wait ’s gonna be long.
Sep/070
SEO
Few months back i left 3G the Call centre… and joined ecreeds. When I was offered the job i was told I would be an SEO in the company… No No its nothing like a CEO or a top company boss…
But its an exciting job… the problem is 90% of the people i know, don’t know what an SEO is (10% are from the web design and development industry, So they obviously know it)… When I told some of my former colleagues from three that i was an SEO… they were really happy for me as I went from being a Customer Relations Advisor to a Chief Executive officer… yes i know they were getting it all wrong but only someone out their minds would explain to those numb skulls that an SEO was different from a CEO.
Then I informed some of my friends, whom i knew from Sunrise (the office of the Late Mr. Sunil Dutt, then Union Sport Minister of India) they were upset because they thought i could do better.
Can’t blame them their understanding of SEO was Spl. executive officer of the Maharashtra Govt. (to be able attest your photocopies for school admissions) .. something that the smallest office bearer of the congress party becomes.
From then on when asked what i did for a living, I always replied that I was working for a company that’s into web design and stuff… (I do the stuff)
By the way if you didn’t know. SEO is short for Search Engine Optimiser, are people who do stupid stuff and take money from website owners, so that they do good in search engine results.
Hey but its not an easy job, it takes a lot of time in researching stuff.