Free is never free of hassles.
Tired of incorrect bills and dealing with the numbskull customer service advisors. I decided enough was enough and if i need to put in so much time to deal with hutch then they need to compensate me effectively… Each time they made a mistake and each time they delayed resolving it.
when i had an issue with my bill for june, which took most of july to be sorted out. I asked this guy called clifford d’cruz a senior manager from the company to give me my internet pack free for a month it costs Rs. 499 for 500 meg.
But the bug loaded hutch billing system issued me a bill with incorrect charges to a sum of 2.5k for the extra 500 meg. and getting that sorted took a lot… Finally i emailed the highest authority whom i could find an email for on their website.
Never seen a indian company respond so fast to an email, just 2hrs (godaddy.com replied in 20mins, but 2hrs can pass as an indian record one for the limca book.)
the guy sorted things out right away, but i had some tickle in my behind and i told the guy what about compensation. and he unhesitantly offered the 499 internet pack free for 2 months.
but has i said free is never hassle free.
I’ve recieved a bill which has rental charges for the 199 internet pack which i never had.
i’ve spent over 10hrs of call time, tryin to sort this out, and i’m still awaiting a resolution.
Going with experience the wait ’s gonna be long.